Frequently Asked Questions

Get fast answers to most of your questions.

About Glasshouse

What is preventative home maintenance?

Why do I need a subscription home maintenance service?

What qualifications does my house manager have?

Communication

How do I access my account?

How do I request a task/home maintenance project?

How do I contact my house manager?

How do I reschedule an appointment?

Service Information

Do I have to be home for my service visits?

Can my house manager help me with bigger projects, like renovating my bathroom?

Do you offer emergency services?

What is your service area?

I love Glasshouse! When will it be available in my neighborhood?

How can my company partner with Glasshouse?

Billing and Subscription Information

What happens at my quarterly visit?

What forms of payment do you accept?

When will I be billed?

How long does my membership last?

What happens if I am not satisfied with the work? Is there any guarantee?

How can I opt out of my subscription plan?